Network traffic analysis (NTA) is the practice of monitoring and interpreting the data flowing across your network to ensure performance, reliability, and ...

Any modern business using a Voice over Internet Protocol (VoIP) phone system knows that maintaining security is essential for confidentiality, customer trust, ...

Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies on rigid ...

Network packets are small units of data that are sent from one network device to another. When you send information online — like an email, a file, or a ...

A mesh Virtual Private Network (VPN) is a secure, flexible way for remote teams to communicate over the internet. Unlike traditional client-server VPNs that ...

Thinking about switching to Voice over Internet Protocol (VoIP) so you can make calls over the internet instead of landlines? With a VoIP gateway you won’t ...

Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact ...

From data storage to business applications and beyond, companies of all sizes rely on the cloud for day-to-day operations and critical business processes. ...

Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you ...

A virtual private network (VPN) is a marvelous tool for protecting people and their data while browsing the internet, especially when working from unsecured ...

RPA stands for robotic process automation. It represents some of the most cutting-edge technological developments of the modern era with its ability to ...

Key phones are traditional desk phones with a central unit and handset. Able to support up to 50 users, they’re often used by small to medium-sized offices. ...